One stop shop for Nepal made products to buy Nepali grocery store online in USA.

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Shipping, Delivery & Return Policy

Shipping & Delivery

For Shipping from Nepal products, all the shipping and handling is done by Order Online Market Pvt. Ltd. and the seller collaboratively. Shipping is handled within 2 days of order confirmation. Delivery time depends upon the shipping speed, the weight/size of the items, and the location. Delivery time may vary for multiple products from two or more merchants. Order status can be seen on the customer profile page. 

The gift items are shipped from Kathmandu. We deliver gifts to major cities inside Nepal. 

Home delivery is available in the following area:

  • Tri-City in Kathmandu (Kathmandu, Lalitpur/Patan, Bhaktapur, and Kirtipur)
  • Banepa and Dhulikhel area
  • Dharan
  • Itahari
  • Jhapa (Damak - Birtamod and surrounding areas)
  • Biratnagar
  • Chitwan (Ratna Nagar, Tandi, Bharatpur, Narayangarh, Rampur and upto Gaidakot area)
  • Pokhara
  • Butwal
  • Bhairahawa
  • Birgunj

Other outside Kathmandu valley locations:

For areas not listed above, orders are shipped through a courier service company. The exact delivery day may not be guaranteed for the items shipped through the courier service. Expected delivery may take 3-10 days for locations (not listed above). 

Home delivery may not be available for items shipped through courier service for areas not listed above. Recipients may have to collect from the nearest courier office if home delivery is not available. Delivery on the preferred delivery date is not guaranteed for those locations.

For areas not listed above, we recommend contacting us to confirm if delivery is available before placing your order.


Any country's domestic shipping

All the shipping is handled by the seller for the same country merchant customer orders.


Determine Shipping Rates & Times

Shipping rates and times depend on the shipping speed, the weight/size of the items, and the location.

To determine the applicable shipping rate and time for items in your Cart:

  1. Select Proceed to checkout.
  2. Select or add your shipping address.
  3. Select a shipping speed and select Continue.
  4. Select a payment method and select Continue.

The total shipping & handling cost and the estimated delivery date are listed under Order Summary in the checkout shopping cart.


Global Shipping Rates from Nepal

The cost to ship items from each product category varies by item, shipment, shipping option, and final destination. All the shipments from Nepal are made via local carriers from Nepal.

GON works closely with its carriers to provide a competitive shipping experience for our customers. Exact shipping charges are calculated at the time of checkout based on the number of items, item type, weight, and volume of all the items in the cart.

The total shipping cost is calculated by adding a base "Per Shipment" cost and various "Per Item" costs. The "Per Item" cost depends on the item and is based on the number of items, the weight, or volume (referred to as the dimensional weight) of each package. The table below shows the base “Per Shipment” rate used as a minimum for shipping. Rates increase or vary, from the base rate depending on the items in the cart.

Note: Rates may differ in the final shipping charge on the checkout page. 


Return & Replacements

Find a Missing Item from Your Package

If an item is missing from your package, it may have been shipped separately.

If you received your package and an item is missing, do the following:

  1. Go to Your Orders to see if your missing item is in another shipment.
  2. Next to the image of your item, select Track Package to find the delivery date for this shipment.
  3. If you still can't locate your item, contact us.


  1. If your item is missing a part, contact the product's manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product. If you can't find contact information, or if they can't help, go to Your Orders and select Return or Replace Items next to the item with the missing part.
  2. If the tracking information shows that the shipment was delivered, but you can't find it, go to Find a Missing Package That Shows As Delivered for more information.


Return Policy:

100% Refund will be processed in collaboration with the seller if you receive the wrong products or damaged products. Contact customer support for a return or refund.


Items need to be shipped back to the seller in no more than 3 days after an item gets delivered. The customer needs to provide us with a tracking number after they return an item. The customer needs to pay for return shipping. After the seller receives the item there will be a 15% restocking fee and refund the remaining balance within 7-10 business days . Items have to be in a good condition and not used. The shipping fee for return must be paid by the customer if the product is not damaged.  



Please read the description of the products before you buy it, if you have questions contact us via Chat/ Email/ Phone.


If the customer wants to cancel an order before we ship their order. There will be a 5% credit card transaction fee and the remaining balance will be refunded to the card. It takes 7-10 business days for the balance to reflect on the credit card.


We will refund damaged or outdated products if sent accidentally even though the seller makes sure the expiration date is valid before they dispatch the items.


Since is a marketplace, each seller has their own return policy. We request all buyers find the supplier's return policy before they complete the order.


Products Shipped from Nepal are not returnable or refundable due to the hardship of shipping and refund. If there are product defects and must contact us within 2 days after delivery and shall receive the replacement of the products with only paying shipping charges.